Children: the missing manual

Anna and I recently went on a parenting course. This wasn’t under duress from social services or out of sheer despair, but because we thought it might be good. And it was. Excellent in fact. We did it at St. Marks Battersea Rise, but it isn’t a ‘religious’ course – there were plenty of folks there who never usually step inside a church. It made me feel like I finally had the manual that ought to have accompanied our children when they were delivered.

Here are five ideas that struck me during the sessions. Now – perhaps I’m just naive when it comes to fatherhood – that’s pretty likely in fact, but I’m sure that I wouldn’t have clocked these just by practice: Continue reading “Children: the missing manual”

Digital delivery

I’ve recently published two posts about the work we’re doing in the Government Digital Service to track our progress, and to measure the performance of public services:

Digital marches on: rising take-up, falling costs
The Performance Platform: open for business

We have also recently launched the Digital Service Standard, finalised guidance for Agile business cases with HM Treasury, and the long awaited user research lab is nearly complete. It has been a good couple of months!

Digital up 9% in just over a year